159 Sharpstown center ste.235B Houston Tx, 77036

We’re open Tuesday – Sunday, 10:00 a.m. – 7:30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

 
We offer a simple and transparent delivery pricing structure to ensure your shopping experience is seamless. For all orders, we charge a flat delivery fee of $8.00. However, for orders totaling $100 or more, delivery is absolutely free! This means you can enjoy your favorite pieces without worrying about additional shipping costs. We aim to deliver your items with care and efficiency, making your shopping experience with us delightful from start to finish.
 

We accept a variety of payment methods to ensure convenience and security for our customers. You can make purchases using PayPal, major credit cards, and WooCommerce payments. With these options, you can shop confidently knowing your preferred payment method is supported.

We understand the excitement of receiving your new jewelry pieces, and we strive to get them to you as quickly as possible. Once your order is confirmed, our team works diligently to prepare and dispatch it within 1-3 business days. Delivery times may vary depending on your location, but typically, you can expect your package to arrive within 3-7 business days for domestic orders. International orders may take longer, usually between 7-14 business days. Rest assured, we’ll provide you with tracking information so you can monitor the progress of your delivery every step of the way.

At Nelson D’ Jewelry, we take the security and privacy of your information very seriously. Our website employs industry-standard encryption technology to ensure that all your personal and financial data is securely transmitted and protected. Additionally, we do not store your payment information on our servers, further safeguarding your sensitive data. Rest assured that shopping with us is safe and secure, and your privacy is our top priority.

 

  1. Order Confirmation: You’ll receive an email confirming that we’ve received your order. This email will contain all the details of your purchase, including the items you’ve selected, the total cost, and your shipping address.

  2. Processing: Our dedicated team swings into action to prepare your order for shipment. This process typically takes 1-3 business days, during which we carefully package your items to ensure they arrive in perfect condition.

  3. Shipment: Once your order is ready to go, we’ll send you another email with your tracking information. This allows you to keep an eye on your package as it makes its way to you.

  4. Delivery: Sit back, relax, and eagerly await the arrival of your shiny new jewelry! Delivery times may vary depending on your location, but we aim to get your order to you as quickly as possible.

  5. Enjoy!: Once your package arrives, it’s time to unwrap your treasures and enjoy wearing them. If you have any questions or concerns about your order, our friendly customer service team is always here to help.

Yes, definitely! After you’ve successfully placed your order with us, you will receive an invoice via email. This invoice will include all the details of your purchase, such as the items you’ve ordered, quantities, prices, and any applicable taxes or discounts. You can keep this invoice for your records or use it for any future reference. If you have any questions about your invoice or need further assistance, our customer service team is always here to help.

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